Returns Policy



Please note, that you can only return items within 28 working days of receiving the delivery. We will be unable to process the return after this date.
To return an item:

  • Included with your item(s) is a delivery note. Enclose this note with your returns and state whether you would like a replacement or a refund.
  • Package the item securely and don’t forget to include the delivery note.

The small print:

  • Downloads cannot be returned.
  • Products must be returned with the original packaging intact.
  • We regret that On the Big Red Bus cannot be held responsible for non-delivery of returned goods so we recommend you get a certificate of posting from the Post Office.
  • If an item has been returned and you are requesting a refund you will be refunded the cost of the goods but not the return postal charges.
  • Your statutory rights are not affected.